Covering Louisiana

Oct 12, 2013 4:18 PM by katc

DCFS Issues Statement Regarding SNAP EBT Card Service

The Louisiana Department of Children and Family Services (DCFS) issued the following statement regarding SNAP EBT card transaction outages on Saturday, October 12, 2013.

"The company that maintains SNAP EBT card services for the state of Louisiana is currently experiencing multi-state service problems. Retail SNAP transactions are impacted, but the company is working quickly to restore service. This issue is temporary and not related to the federal government shutdown."

Meantime, Karen Arena, a spokesperson for Xerox, confirms to CNN that a system shutdown occurred at 11am Eastern Saturday affecting cash and food assistance payment systems (also known as the Food Stamp program in various areas around the country. Arena says efforts are underway now to correct the problem in order to resume normal operations. She says a complete statement will be made available shortly.

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