Safe Families

Feb 25, 2014 12:16 PM by MELISSA CANONE

Cleco warns customers that bill payment scams continue

Cleco warns its business and residential customers to be aware that fraudulent callers are continuing to demand bill payment or face power disconnection.

"Callers are continuing to misrepresent themselves as Cleco employees and demanding that customers make a quick payment for an unpaid balance on their utility bills," said Shirley Turner, general manager of customer experience management for Cleco. "The scammers are calling customers' cell, home and business phones saying their power will immediately be disconnected if they do not pay their bills. We do not follow those types of procedures for overdue balances."
For customers' protection, Cleco gives three important points regarding unpaid electricity bill balances:

A Cleco representative will not call customers demanding payment.

Cleco will not tell customers the type of payment method to use to pay their bills.

Cleco will not suggest a location where a bill should be paid.

Callers began making fraudulent calls July 2013, and they have continued sporadically throughout the year. "We are just now learning that the scam is beginning again. Our goal is to forewarn our customers so that no one falls victim to this scam," said Turner.

Cleco is working with law enforcement officials, but suggests that customers should hang up the phone if they are in doubt when receiving calls regarding unpaid balances. Call Cleco at 1-800-622-6537 or visit a customer service office to inquire about a billing question or suspicious telephone call.



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