Jun 18, 2013 4:39 PM by MELISSA CANONE
The Better Business Bureau of Acadiana is alerting local residents to Rising Sun Engines, a used engine company doing business in Acadiana over the web.
The business has recently come to the attention of the BBB after a pattern of filling orders late or failing to fill them at all after accepting partial or full payment for engines or parts.
In some cases, consumers allege receiving incorrect or defective auto parts. Consumers also claim that when attempting to contact the company to request a refund, exchange or delivery of paid-for products, the company is difficult to reach.
Most complaints remain unanswered, although the company does respond to consumers in some cases by delivering the product or a refund.
The company currently has an "F" rating with the BBB, the lowest rating possible. Their BBB Business review can be found at http://www.bbb.org/northeast-california/business-reviews/auto-parts-and-supplies-used-and-rebuilt/rising-sun-engines-in-chico-ca-15003500# .
Factors that lowered Rising Sun Engines' rating include 143 complaints filed against business, Failure to respond to 119 complaints, 30 serious complaints filed against business, the business has failed to resolve underlying causes of a pattern of complaints and BBB does not have background information on the business despite one or more requests.
BBB offers the following tips to avoid being taken when ordering goods online:
-Start With trust.
-Always check with the BBB before doing business.
-Know the law. The Federal Trade Commission's Mail Order Rule, applying to orders made via telephone, allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days.
-Pay with a credit card. Under federal law, you can dispute the charges if you don't receive an item. Shoppers also have dispute rights if there are any unauthorized charges on the card, and many card issuers have zero-liability policies if someone steals and uses your card number.
-Read the terms and conditions.
-Be familiar with the company's return policies. Are there restocking fees? Are you responsible for return shipping?
-Keep documentation of your order. Save a copy of the confirmation page of an order or emails confirming the order until you receive the item and are satisfied.