Nov 4, 2013 1:11 PM by MELISSA CANONE
Better Business Bureau of Acadiana is alerting local businesses to use caution when responding to potential sales calls from Progressive Business Publications, a company that has spawned more than 2,400 complaints with BBB.
Businesses reported Progressive has demanded payment for publications and newsletter subscriptions that were never ordered and, in many cases, never received.
Some complainants said Progressive offered them what were marketed as free publications, only to bill them later when the businesses did not cancel the mailings.
The business has an "F" ratings with BBB, the lowest possible. Factors that lowered the rating for Progressive Business Publications include 2432 complaints filed against business, failure to respond to 5 complaints filed against business and six complaints filed against business that were not resolved.
Their complete BBB Business Review can be found at http://www.bbb.org/washington-dc-eastern-pa/business-reviews/publishers-book/progressive-business-publications-in-malvern-pa-80012821 .
BBB also recently issued a warning about Progressive, citing large numbers of similar complaints against the firm.
In the large majority of cases, Progressive has stopped pursuing bill collections against businesses after the businesses file BBB complaints.
BBB offers the following advice to consumers and businesses receiving phone solicitations:
· Start with Trust®. Check with the BBB before doing business.
· Find out who is calling. If you have any question about who is phoning you, hang up and call back after researching the company's number.
· Be wary of giving any personal or business information to strangers. Such information may be used later as evidence that you agreed to a purchase.
· Be cautious about accepting free or trial offers. Some businesses may distribute their product at no cost for a short time, but then charge you unless you follow very specific cancellation instructions.
· If you feel you have been charged for a product you have not ordered, call the company immediately to make your case. If that does not work, contact BBB, the attorney general in your state and/or the Federal Trade Commission.
· If you believe you have been the victim of unethical debt collection practices, report the information to BBB and the Federal Trade Commission. Under the Fair Debt Collection Practices Act, debt collectors are required to meet specific standards when attempting to collect debts from consumers.
BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. For more than 100 years, BBB has helped consumers make smarter buying decisions and is evolving to meet fast-changing marketplace needs.